Online Customer Success Specialist

Job Description:

ADP is seeking a dynamic and energetic Online Customer Success Specialist to join our team in Tauranga, Bay Of Plenty, NZ. This part-time role at the associate level requires at least 2 years of experience in a similar customer-facing role. As an Online Customer Success Specialist, you will be responsible for ensuring the satisfaction and success of our online customers.

Responsibilities: 1. Build and maintain strong relationships with online customers through regular communication and support. 2. Provide exceptional customer service and support to address any issues or concerns customers may have. 3. Proactively reach out to customers to ensure they are maximizing the use of our online platform and services. 4. Collaborate with internal teams to address any technical or account-related issues that customers may encounter. 5. Analyze customer usage data to identify trends and opportunities for improving the online customer experience. 6. Develop and deliver presentations or training sessions to help customers optimize their use of our online products. 7. Stay current on industry trends and best practices to provide valuable insights and recommendations to our customers.

Requirements: 1. Energetic and resilient personality with a positive attitude. 2. Strong presentation and communication skills. 3. Ability to adapt to changing priorities and work in a fast-paced environment. 4. Previous experience in a customer success or customer service role is required. 5. Experience with online platforms or SaaS products is a plus. 6. Bachelor's degree in a related field is preferred.

Benefits: - Gym membership - Employee discounts - Paid Time Off (PTO)

Working Environment: We strive to inject a sense of joy and vibrancy into the work environment, creating a positive and supportive culture where every team member can thrive and succeed.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: ADP is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ADP complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.