Online Customer Support Associate

Job Description:

American Family Insurance Group is seeking a part-time Online Customer Support Associate to join our team in Hamilton, Waikato, NZ. As an Associate Level position, we are looking for candidates with at least 3 years of experience in customer support roles.

Responsibilities: - Provide timely and professional customer support via online channels such as chat, email, and social media - Assist customers with inquiries, troubleshooting, and problem resolution - Maintain a positive and helpful attitude while interacting with customers - Collaborate with other team members to ensure a seamless customer experience - Analyze customer feedback and data to identify trends and areas for improvement - Use resources efficiently to provide accurate and timely responses to customer inquiries - Adhere to company policies and procedures regarding customer support - Strive to meet or exceed customer satisfaction goals

Requirements: - Energetic and resourceful personality traits - Strong cooperation skills to work effectively in a team environment - Analytical skills to evaluate customer issues and find appropriate solutions - Excellent written and verbal communication skills - Proficiency in using online communication tools and platforms - Ability to prioritize tasks and manage time effectively - Prior experience in a customer support role preferred

Benefits: - Joining Bonus for new hires - Remote work flexibility - Company-provided equipment for work

Working Environment: At American Family Insurance Group, we prioritize quality in all aspects of our work, products, and services. We strive to create a positive and inclusive work environment where employees feel valued and motivated to deliver excellent customer support.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: American Family Insurance Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We welcome all qualified candidates to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.