Online Customer Support Manager

Job Description:

Ambit AI is seeking an experienced Online Customer Support Manager to join our team in Auckland, NZ. As a mid-to-senior level professional, you will be responsible for managing our online customer support team and ensuring the highest level of service and satisfaction for our customers. This part-time position requires a minimum of 7 years of experience in customer support or a related field.

Responsibilities: - Manage and oversee the online customer support team, providing guidance and support as needed - Develop and implement strategies to improve customer satisfaction and retention - Monitor and analyze customer feedback and data to identify areas for improvement - Work closely with other departments to ensure a seamless customer experience - Stay up-to-date on industry trends and best practices in customer support - Train and onboard new team members as needed - Handle escalated customer inquiries or issues

Requirements: - 7+ years of experience in customer support or a related field - Confident and resourceful personality traits to effectively lead a team - Strong research and strategic planning skills to identify and implement best practices - Excellent communication and interpersonal skills - Ability to prioritize and manage multiple tasks simultaneously - Proficiency in customer support software and tools - Bachelor's degree in a related field is preferred

Benefits: - Vision insurance - Paid overtime - Paid Time Off (PTO)

Working Environment: At Ambit AI, we believe in giving back to the community through corporate social responsibility initiatives. As part of our team, you will have the opportunity to participate in giving back programs and initiatives that make a positive impact on society.

Deadline to apply: June 26, 2024

Equal Opportunity Statement: Ambit AI is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.