Online Customer Support Representative

Genworth Financial is seeking a dedicated and enthusiastic individual to join our team as an Online Customer Support Representative in Auckland, NZ. As a part-time entry-level position, this role is ideal for individuals with at least 1 year of experience who are confident, passionate, and possess excellent people management and presentation skills.

Responsibilities: 1. Respond to customer inquiries and concerns via online platforms, such as email, chat, and social media, in a timely and professional manner. 2. Provide accurate information about Genworth Financial's products and services to customers. 3. Assist customers with troubleshooting technical issues related to online services. 4. Collaborate with other team members to ensure the highest level of customer satisfaction. 5. Maintain detailed records of customer interactions and transactions.

Requirements: 1. At least 1 year of experience in customer service or a related field. 2. Excellent communication skills and the ability to effectively interact with customers online. 3. Strong problem-solving skills and the ability to think quickly on your feet. 4. Proficiency in using online customer support tools and software. 5. Bachelor's degree in a related field is preferred.

Benefits: 1. Company transportation for work-related travel. 2. Profit-sharing opportunities. 3. Relocation allowance for eligible candidates. 4. Opportunity to give back to the community through corporate social responsibility initiatives.

Equal Opportunity Statement: Genworth Financial provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Genworth Financial complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.