Online Customer Support Specialist

Job Description:

Regions Financial is seeking a part-time Online Customer Support Specialist to join our team in Auckland, NZ. As an Associate Level position with at least 4 years of experience, the Online Customer Support Specialist will be responsible for providing exceptional customer service to our online users.

Responsibilities: 1. Respond to customer inquiries via email, live chat, and social media platforms in a timely and professional manner. 2. Troubleshoot and resolve customer issues related to online banking, account access, and other technical problems. 3. Collaborate with internal teams to address customer feedback and continuously improve the online customer experience. 4. Provide product and service information to customers, guiding them through online processes and features. 5. Maintain accurate records of customer interactions and transactions in our CRM system. 6. Stay up-to-date on company policies, procedures, and products to better assist customers.

Requirements: 1. Reliable and adaptable individual who can work independently as well as part of a team. 2. Excellent critical thinking skills and the ability to solve problems efficiently. 3. Strong cooperation skills to communicate effectively with customers and colleagues. 4. Previous experience in online customer support or a similar role preferred. 5. Proficiency in Microsoft Office applications and CRM software. 6. Ability to work flexible hours and handle multiple tasks simultaneously.

Benefits: 1. Visa sponsorship for eligible candidates. 2. Company-provided transportation for shifts outside regular hours. 3. Paid overtime opportunities. 4. Cultivate leaders who foster inclusivity and mentorship in the working environment.

Equal Opportunity Statement: Regions Financial is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

Deadline to Apply: April 17, 2024.

Do you have what it takes to be our next Online Customer Support Specialist? Apply now to join our team and make a difference in the online banking experience for our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.