Online Live Chat Assistant

Job Description:

Weta Digital is seeking a reliable and confident Online Live Chat Assistant to join our team in Nelson, New Zealand. This part-time entry-level position requires at least 1 year of experience in a customer service or online chat role. As an Online Live Chat Assistant, you will be responsible for providing timely and professional assistance to customers through our live chat platform.

Responsibilities: - Engage with customers in real-time via chat to assist them with their inquiries and provide support. - Resolve customer issues and complaints efficiently and effectively. - Collaborate with other team members to ensure a seamless customer experience. - Use strong negotiation and persuasion skills to upsell products or services when appropriate. - Maintain a positive and helpful attitude towards all customers. - Keep accurate records of all interactions and customer inquiries. - Stay up to date on product knowledge and company policies.

Requirements: - 1+ years of experience in a customer service or online chat role. - Strong communication skills and a professional demeanor. - Reliable and able to work independently. - Confident in handling challenging customer interactions. - Strong negotiation and persuasion skills. - Ability to multitask and prioritize tasks effectively.

Benefits: - Joining bonus for new hires. - Profit sharing opportunities. - Parental leave options for eligible employees.

Working Environment: At Weta Digital, we prioritize quality in all aspects of our work, products, and services. We strive to create a supportive and collaborative environment where all employees can thrive and grow.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Weta Digital is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.