Online Live Chat Associate

We are seeking a detail-oriented and customer-focused individual to join our team as an Online Live Chat Associate at EMC in Wellington, NZ. As an Associate Level position, the ideal candidate will have a minimum of 3 years of experience in customer service or a related field.

Responsibilities: - Respond to customer inquiries and provide support through online live chat - Assist customers with product information, troubleshooting, and order processing - Maintain a high level of customer satisfaction by providing timely and accurate responses - Collaborate with other team members to resolve customer issues and escalate to management when necessary - Document customer interactions and update customer profiles as needed

Requirements: - Driven and resilient personality traits - Excellent communication skills, both written and verbal - Strong critical thinking and problem-solving abilities - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office and online chat platforms - Experience in e-commerce or retail customer service is a plus

Benefits: - Dental insurance - Medical coverage - Employee discounts on products

Working Environment: At EMC, we strive to cultivate leaders who foster inclusivity and mentorship. You will be part of a supportive team that values collaboration and continuous learning.

Equal Opportunity Statement: EMC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We welcome all qualified applicants to apply for this position.

If you possess the required experience and skills for this role, please submit your application by the deadline of May 29, 2024. We look forward to reviewing your application and potentially welcoming you to our team at EMC.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.