Online Live Chat Officer

Job Description:

We are seeking a dedicated and resilient individual to join our team at Becton Dickinson as an Online Live Chat Officer. As an entry-level position, no prior experience is required, making this the perfect opportunity for those looking to kickstart their career in customer service. This part-time role will be based in Christchurch, Canterbury, NZ.

Responsibilities: - Engage with customers in real-time through online chat to provide support, answer queries, and resolve issues. - Utilize strategic planning skills to assess customer needs and provide tailored solutions. - Work collaboratively with team members to ensure a seamless customer experience. - Monitor and track customer interactions to identify trends and areas for improvement. - Adhere to company policies and guidelines while maintaining professionalism and confidentiality.

Requirements: - Demonstrated ability to work effectively in a team-based environment. - Excellent communication skills with a strong customer service focus. - Strong strategic planning skills to effectively assess and address customer needs. - Resilient attitude when faced with challenging situations. - High attention to detail and the ability to multitask effectively.

Personality Traits: - Resilient - Dedicated

Soft Skills: - Teamwork - Strategic Planning

Benefits: - Employee discounts - Company transportation - Travel & spending expenses

Working Environment: At Becton Dickinson, we provide a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. Joining our team means becoming part of a supportive and collaborative environment where your contributions are valued and recognized.

Equal Opportunity Statement: Becton Dickinson is an equal opportunity employer and is committed to diversity in the workplace. We encourage applications from individuals of all backgrounds and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.