Online Support Assistant

Job Description:

Kinder Morgan is seeking a passionate and adaptable Online Support Assistant to join our team in Christchurch, Canterbury, NZ. This part-time entry-level position offers the opportunity to support our online operations and engage with customers on a daily basis.

Responsibilities: - Provide online support to customers via email, chat, and social media platforms - Assist customers with inquiries, issues, and feedback in a timely and professional manner - Maintain a positive and helpful attitude towards all customer interactions - Collaborate with internal teams to resolve issues and improve customer experience - Update and maintain online support documentation and resources - Monitor and track customer trends and feedback to identify areas for improvement - Assist with online marketing campaigns and promotions as needed

Requirements: - Minimum of 1 year of experience in customer service or online support - Strong written and verbal communication skills - Ability to adapt to changing priorities and work in a fast-paced environment - Passion for providing excellent customer service - Excellent presentation and negotiation skills - Basic understanding of online platforms and social media - Proficiency in Microsoft Office and other relevant software applications

Personality Traits: - Adaptability: Able to quickly adjust to new tasks and responsibilities - Passionate: Enthusiastic about helping customers and solving problems

Soft Skills: - Presentation: Able to effectively communicate ideas and information to customers - Negotiation: Skilled in finding solutions and compromises during customer interactions

Benefits: - Travel opportunities for training and conferences - Remote work flexibility for a better work-life balance - Paid overtime for additional hours worked - Opportunities for career growth and development

Working Environment: - We encourage autonomy and independence, trusting employees to excel in their roles - Supportive team environment to help you succeed and grow in your career - Emphasis on work-life balance and employee well-being

Deadline to Apply: April 17, 2024

Equal Opportunity Statement: Kinder Morgan is proud to be an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applicants of all backgrounds and strive to create a workplace that values and respects each individual's unique experiences and perspectives.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.