Online Support Assistant

Responsibilities: - Provide online customer support via chat, email, and phone for Lincoln National's products and services - Assist customers with account inquiries, troubleshooting technical issues, and guiding them through online processes - Utilize various online support tools and platforms to efficiently resolve customer concerns - Collaborate with other team members to escalate and resolve more complex issues - Maintain accurate records of customer interactions and follow-up actions taken - Stay up to date on company policies, procedures, and product updates to provide accurate information to customers - Contribute to a positive and collaborative team environment - Meet or exceed performance metrics, including response times, customer satisfaction ratings, and issue resolution rates

Requirements: - At least 2 years of experience in customer service or online support roles - Motivated and independent, able to work effectively in a remote or virtual setting - Strong time management skills, able to prioritize and multitask in a fast-paced environment - Analytical mindset, comfortable problem-solving and troubleshooting technical issues - Excellent verbal and written communication skills - Proficiency with computer systems and online tools - Ability to learn new technologies and systems quickly - A commitment to providing exceptional customer service - Flexibility to work evenings or weekends as needed - Bachelor's degree or equivalent experience preferred

Benefits: - Gym membership to promote a healthy work-life balance - Disability insurance to protect employees in case of unexpected circumstances - Visa sponsorship for eligible candidates looking to work in New Zealand - Opportunities for career growth and development within the company - Performance-based recognition and rewards

Equal Opportunity Statement: Lincoln National is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, religion, or sexual orientation. We strive to provide equal opportunities for all employees and create a supportive environment where everyone can thrive and succeed.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.