Online Support Assistant

Job Description:

We are looking for a dedicated Online Support Assistant to join our team at W.W. Grainger in Hamilton, Waikato, NZ. As an Online Support Assistant, you will be responsible for providing excellent customer service and support to our online customers. This is a part-time entry-level position, ideal for someone with at least 1 year of experience in a similar role.

Responsibilities: - Answer customer inquiries via email, chat, and phone in a timely and professional manner - Assist customers with product selection, order tracking, and technical support - Troubleshoot and resolve customer issues with patience and empathy - Process returns, refunds, and exchanges according to company policies - Update customer accounts and records with accurate information - Collaborate with other team members to ensure a seamless customer experience - Stay up to date on product knowledge and company policies - Adhere to company guidelines and procedures for online support

Requirements: - Adaptable and energetic personality - Strong time management and planning skills - Excellent communication and problem-solving abilities - Ability to work independently and as part of a team - Basic computer skills and proficiency in Microsoft Office suite - High school diploma or equivalent - Must be able to work flexible hours, including evenings and weekends

Benefits: - Company equipment provided - Free food and beverages during work hours - Disability insurance coverage - Supportive working environment that encourages personal and professional development

Deadline to apply: 2024-05-11

Equal Opportunity Statement: W.W. Grainger is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We actively seek applicants from underrepresented backgrounds to join our team and contribute to our company's success.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.