Online Support Manager

Job Description:

Valero Energy is seeking a passionate and hardworking Online Support Manager to join our team in Auckland, NZ. As an Associate level employee, you will have at least 5 years of experience in a similar role and possess excellent problem-solving and innovation skills.

Responsibilities: - Manage and oversee online support operations to ensure efficient and effective customer service - Develop and implement strategies to improve customer satisfaction and retention - Monitor online platforms for any technical issues and work with IT team to resolve them in a timely manner - Train and mentor support staff to provide exceptional service to customers - Analyze data to identify trends and make recommendations for improvements - Collaborate with cross-functional teams to drive product enhancements based on customer feedback - Stay up-to-date on industry trends and best practices in online support management

Requirements: - Bachelor's degree in Business Administration or related field - 5+ years of experience in online support or customer service - Strong analytical and problem-solving skills - Excellent communication and interpersonal abilities - Proficiency in CRM software and other relevant tools - Ability to work in a fast-paced environment and adapt to changing priorities - A passion for delivering exceptional customer service

Benefits: - Parental leave - Dental insurance - Free accommodation

Equal Opportunity Statement: Valero Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.