Online Support Manager

Job Description:

Kathmandu Holdings is seeking a talented Online Support Manager to join our team in Napier, Hawke's Bay, New Zealand. This is a part-time position at a mid-to-senior level, requiring at least 6 years of experience in online support or a related field. We are looking for a confident and passionate individual who is dedicated to providing exceptional support to our online customers.

Responsibilities: - Manage and oversee the online support team to ensure timely and effective assistance to customers - Respond to online inquiries and issues promptly and professionally - Develop and implement strategies to improve online support services and customer satisfaction - Monitor online support metrics and generate reports on performance and trends - Collaborate with other departments to address customer concerns and improve the online shopping experience - Stay up-to-date on industry trends and best practices in online support

Requirements: - Bachelor's degree in a related field or equivalent work experience - 6+ years of experience in online support or customer service - Strong time management skills and attention to detail - Excellent communication and problem-solving abilities - Proven track record of delivering high-quality customer support - Experience with online support tools and systems

Personality Traits: confident, passionate

Soft Skills: time management, attention to detail

Benefits: - Paid sick leave - Joining Bonus - Company transportation

Working Environment: At Kathmandu Holdings, we believe in aligning work with a greater purpose. As an Online Support Manager, you will have the opportunity to contribute to a meaningful mission and make a positive impact on our customers' lives every day.

Deadline to apply: July 7, 2024

Equal Opportunity Statement: Kathmandu Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.