Online Support Manager

As an Online Support Manager at Dana Holding in Napier, Hawke's Bay, NZ, you will play a crucial role in providing exceptional customer support for our online platforms. This part-time position at a mid-to-senior level requires a minimum of 6 years of experience in a related field. The ideal candidate will be energetic, dedicated, and possess strong time management and analysis skills.

Responsibilities: - Manage and oversee the day-to-day operations of our online support team - Ensure that customer inquiries and issues are addressed in a timely and professional manner - Monitor and analyze customer feedback to identify areas for improvement - Collaborate with cross-functional teams to implement changes and updates to our online platforms - Provide training and guidance to team members to ensure a high level of customer satisfaction - Develop and implement strategies to increase online engagement and drive customer loyalty

Requirements: - Bachelor's degree in a relevant field - 6+ years of experience in online support or a similar role - Excellent communication and interpersonal skills - Strong analytical and problem-solving abilities - Proficiency in Microsoft Office and other relevant software applications - Experience with CRM platforms and online support tools

Benefits: - Visa sponsorship for eligible candidates - Training and professional development opportunities - Profit sharing incentives - Opportunities for career advancement within the company

Working Environment: At Dana Holding, we value innovation, collaboration, and resilience. We thrive in a dynamic and fast-paced environment where change is embraced and challenges are met head-on. As an Online Support Manager, you will have the opportunity to make a significant impact on our customer experience and contribute to the growth and success of our online platforms.

Equal Opportunity Statement: Dana Holding is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, gender, age, religion, sexual orientation, or any other protected category. All qualified candidates are encouraged to apply.

Deadline to Apply: July 22, 2024

If you meet the requirements and are ready to take on this exciting opportunity as an Online Support Manager at Dana Holding, apply now and join our team of dedicated professionals!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.