Online Support Officer

As an Online Support Officer at Amazon.com in Dunedin, Otago, NZ, you will be responsible for providing exceptional customer service and support to Amazon's online users. This part-time position at the Associate Level requires at least 3 years of experience in a similar role.

Responsibilities: - Responding to customer inquiries and resolving issues via email, chat, and phone - Assisting users with account management, order tracking, and product information - Monitoring and analyzing user feedback and escalating issues to the appropriate teams - Collaborating with cross-functional teams to improve user experience and satisfaction - Providing proactive support to ensure a seamless online shopping experience for customers - Maintaining accurate records of customer interactions and feedback - Staying up-to-date on product offerings and online support best practices - Contributing to continuous improvement initiatives to enhance customer support processes

Requirements: - Demonstrated adaptability and a strong work ethic in a fast-paced environment - Ability to manage multiple projects and prioritize tasks effectively - Strong analytical skills to identify trends and opportunities for improvement - Excellent communication skills, both written and verbal - Proficiency in using customer support software and Microsoft Office suite - Experience working in an online support or customer service role is preferred

Benefits: - Company-provided equipment for remote work - Retirement plan options for financial security - Paid overtime opportunities for additional compensation

Working Environment: At Amazon.com, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where all employees feel valued and respected. Our commitment to equal opportunity means that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.

If you possess the required experience and skills to excel in this role, we encourage you to apply by the deadline of July 7, 2024. Join our team at Amazon.com and make a positive impact on the online shopping experience for customers worldwide.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.