Online Support Representative

Job Description:

Raymond James Financial is seeking a passionate and confident Online Support Representative to join our team in Hamilton, Waikato, NZ. As an Associate Level position, the Online Support Representative will be responsible for providing excellent customer support through various online channels such as email, chat, and social media.

Responsibilities: - Responding to customer inquiries and resolving issues in a timely and professional manner - Providing product information and assistance to customers - Troubleshooting technical issues related to our online services - Collaborating with other departments to escalate and resolve complex customer issues - Maintaining accurate records of customer interactions and transactions - Proactively identifying opportunities to improve customer experience

Requirements: - Minimum of 2 years of experience in customer support or a related field - Strong analytical and decision-making skills - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Proficiency in using online support tools and software - Flexible schedule and willingness to work evenings and weekends as needed

Personality traits: - Passionate about customer service and problem-solving - Confident in interacting with customers and handling challenging situations

Soft skills: - Strong analytical skills to assess customer needs and provide effective solutions - Ability to make informed decisions under pressure

Benefits: - Paid overtime opportunities - Parental leave options for eligible employees - Gym membership benefits

Working environment: We strive to nurture an entrepreneurial atmosphere, even within an established organization. Our team values creativity, innovation, and collaboration to deliver exceptional service to our customers.

Equal Opportunity Statement: Raymond James Financial is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and do not discriminate based on race, gender, age, religion, disability, or any other protected class. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to apply: July 7, 2024

If you meet the requirements and are excited about joining a dynamic team focused on customer satisfaction, we encourage you to apply for the Online Support Representative position with Raymond James Financial in Hamilton, Waikato, NZ.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.