Online Web Chat Associate

Job Description:

PVH is currently seeking a motivated and experienced Online Web Chat Associate to join our team in Christchurch, Canterbury, NZ on a part-time basis. As an Associate Level member of our team, the Online Web Chat Associate will be responsible for providing exceptional customer service through online chat support. This role requires a minimum of 3 years of experience in a similar position.

Responsibilities: - Engage with customers through online chat to address inquiries, resolve issues, and provide product information - Provide timely and accurate responses to customer queries - Assist customers with online orders, returns, and exchanges - Collaborate with other team members to ensure a seamless customer experience - Maintain a high level of product knowledge to effectively assist customers - Meet productivity targets and uphold quality standards - Escalate complex issues to the appropriate team members for resolution

Requirements: - Personality traits: driven, reliable - Soft skills: negotiation, leadership - Excellent written communication skills - Ability to multi-task in a fast-paced environment - Strong problem-solving skills - Proficiency in using online chat platforms - Ability to work independently and as part of a team - High attention to detail - Exceptional customer service skills

Benefits: - Employee discounts on PVH products - Dental insurance coverage - Paid Time Off (PTO)

Working Environment: The Online Web Chat Associate will have the opportunity to achieve success in a high-energy workplace focused on delivering impactful results. Our team values collaboration, innovation, and continuous improvement.

Deadline to Apply: Interested candidates should submit their applications by May 29, 2024.

Equal Opportunity Statement: PVH is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. PVH is dedicated to promoting a work culture that values and supports diversity and inclusion.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.