Online Web Chat Officer

Job Description: GameStop is seeking a motivated and reliable Online Web Chat Officer to join our team in Wellington, New Zealand. As an Entry Level position, this role is perfect for individuals looking to gain experience in the customer service industry. The Online Web Chat Officer will be responsible for providing support to customers through online chat, resolving issues, answering inquiries, and promoting positive customer interactions.

Responsibilities: 1. Respond to customer inquiries and issues promptly and professionally through online chat. 2. Provide product information, troubleshoot problems, and assist with order processing. 3. Maintain accuracy in all customer communications and ensure customer satisfaction. 4. Collaborate with other departments to resolve complex customer issues. 5. Utilize critical thinking and analysis skills to identify trends and recommend improvements to processes. 6. Adhere to company policies and procedures to ensure a high level of service quality. 7. Stay up to date on product knowledge and industry trends to better assist customers. 8. Meet performance metrics and goals set by the company. 9. Provide feedback to supervisors on ways to improve customer service processes.

Requirements: 1. 1 year of experience in a customer service or related role preferred. 2. Resilient and able to handle challenging customer interactions with professionalism. 3. Reliable and punctual with strong time management skills. 4. Strong critical thinking and analysis skills. 5. Excellent written and verbal communication skills. 6. Ability to work independently and as part of a team. 7. Familiarity with online chat platforms and customer service software is a plus. 8. High school diploma or equivalent required.

Benefits: 1. Paid Time Off (PTO) 2. Relocation allowance for eligible candidates 3. Company-provided equipment for remote work

Working Environment: At GameStop, we strive to cultivate a sense of ownership and responsibility at every level. We value collaboration, innovation, and a customer-centric approach to business. The Online Web Chat Officer will have the opportunity to grow and develop within the company while making a positive impact on our customers' experiences.

Equal Opportunity Statement: GameStop is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.

Deadline to Apply: June 7, 2024

Join our team at GameStop and help us provide exceptional customer service through online chat! Apply now to be considered for this exciting opportunity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.