Support Associate

Job Description:

Frontier Communications is seeking a part-time Support Associate to join our team in Auckland, NZ. This entry-level position is perfect for individuals with no prior experience who are energetic and passionate about customer service. As a Support Associate, you will be responsible for assisting customers with inquiries, troubleshooting technical issues, and providing exceptional support to ensure customer satisfaction.

Responsibilities: - Respond to customer inquiries via phone, email, and chat - Provide technical support for internet and phone services - Troubleshoot and resolve customer issues in a timely manner - Collaborate with team members to improve processes and efficiency - Maintain accurate records of customer interactions and transactions - Identify trends and recommend strategic solutions for continuous improvement

Requirements: - Energetic and passionate about customer service - Strong communication skills and ability to empathize with customers - Demonstrated innovation and strategic planning abilities - Ability to work independently and in a team environment - Basic computer skills and familiarity with troubleshooting technical issues - Willingness to learn and adapt to changing technologies and processes

Benefits: - Vision insurance - Free food - Paid Time Off (PTO)

Working Environment: At Frontier Communications, we are committed to environmental responsibility and sustainable practices. Our team is dedicated to creating a positive and inclusive work environment where all employees can thrive and grow.

Equal Opportunity Statement: Frontier Communications is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all individuals feel valued and respected.

Deadline to apply: July 4, 2024

If you are a motivated individual with a passion for customer service and a desire to grow in a dynamic industry, we encourage you to apply for the Support Associate position at Frontier Communications. Join us in providing exceptional support to our customers and making a positive impact in our community.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.