Support Associate - Work from home

Job Description:

Xero, a leading global accounting software company, is seeking a Support Associate to work from home in Hamilton, Waikato, NZ. This part-time, entry-level position is perfect for individuals who are energetic, independent, and possess strong persuasion and creativity skills. As a Support Associate, you will play a crucial role in providing exceptional customer service and technical support to Xero's clients.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist clients with troubleshooting technical issues related to Xero's software - Provide product education and training to customers - Document customer interactions and resolutions in the CRM system - Collaborate with other team members to improve processes and enhance overall customer experience - Stay up-to-date on Xero's products and services

Requirements: - Strong communication skills, both written and verbal - Ability to work independently and manage time effectively - Energetic and enthusiastic attitude - Persuasion skills to effectively handle customer inquiries and concerns - Creativity to come up with innovative solutions to customer problems

Benefits: - Paid Time Off (PTO) - Profit sharing opportunities - Parental leave options - Opportunities for career growth and development

Working Environment: At Xero, we embrace a culture that challenges norms and encourages bold thinking. Our remote work environment allows employees to collaborate and innovate from the comfort of their own homes.

Deadline to Apply: June 23, 2024

Equal Opportunity Statement: Xero is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.