Remote Support Manager

Job Description:

Packaging Corp. of America is seeking a passionate and resilient Remote Support Manager to join our team in Tauranga, Bay Of Plenty, NZ. As a part-time position with a mid-to-senior level of seniority, the ideal candidate will have at least 6 years of experience in a similar role.

Responsibilities: - Manage a team of remote support staff, providing guidance and support to ensure excellent customer service and timely issue resolution - Develop and implement support strategies to improve efficiency and effectiveness of the team - Monitor key performance metrics and provide regular reports to senior management - Collaborate with other departments to identify and resolve system issues impacting customer support - Provide ongoing training and professional development opportunities for team members - Foster a positive and inclusive working environment that supports employees in their personal and professional growth - Handle escalated customer inquiries and ensure timely resolution - Conduct regular performance reviews and provide feedback for continuous improvement - Stay up-to-date on industry trends and best practices in remote support management

Requirements: - 6+ years of experience in a remote support management role - Strong leadership and people management skills - Excellent communication and interpersonal abilities - Critical thinking and problem-solving skills - Ability to work independently and as part of a team - Proficiency in remote support tools and technologies - Bachelor's degree in a related field preferred

Benefits: - Training & professional development opportunities - Free food provided during working hours - Paid overtime for additional hours worked

Equal Opportunity Statement: Packaging Corp. of America is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. We welcome applications from individuals of all backgrounds and strive to create a supportive and inclusive environment for all employees.

Deadline to apply: May 18, 2024. Apply now to join our dynamic team and make a difference in the world of remote support management!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.