Remote Support Manager

We are seeking a highly experienced and motivated Remote Support Manager to join our team at CST Brands in Dunedin, Otago, NZ. As a part-time position with a mid-to-senior level of seniority, the ideal candidate will have at least 7 years of experience in a similar role.

Responsibilities: - Manage and oversee a team of remote support specialists, providing guidance and mentoring as needed - Develop and implement remote support strategies to improve efficiency and customer satisfaction - Monitor and maintain performance metrics to ensure team goals are being met - Collaborate with other departments to address customer issues and provide solutions - Stay up-to-date on industry trends and technology to continuously improve remote support services - Handle escalations and resolve complex customer issues in a timely manner - Conduct regular training sessions to keep the team updated on new processes and procedures

Requirements: - Bachelor's degree in a relevant field or equivalent work experience - Strong leadership skills with the ability to motivate and inspire a remote team - Excellent communication and problem-solving skills - Confident in making decisions and handling challenging situations - Proven track record of meeting and exceeding performance targets - Ability to work collaboratively with cross-functional teams - Experience with remote support tools and technologies

Personality traits: - Confident - Motivated

Soft skills: - Cooperation - Problem-solving

Benefits: - Dental insurance - Travel & spending expenses - Retirement plan

Working environment: Be part of a team that leads the industry through cutting-edge ideas and solutions. At CST Brands, we value innovation and collaboration, and we strive to create a supportive and empowering work environment for all our employees.

Deadline to apply: 2024-06-29

Equal opportunity statement: CST Brands is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.