Remote Support Manager

Job Description:

UGI is seeking a part-time Remote Support Manager to join our team in Christchurch, Canterbury, NZ. As a Mid-to-Senior Level professional with at least 7 years of experience in remote support management, you will be responsible for overseeing the remote support team, ensuring efficient and effective delivery of services to our clients.

Responsibilities: 1. Manage and lead a team of remote support specialists, providing guidance, training, and support as needed. 2. Develop and implement processes and procedures to streamline support operations and improve customer satisfaction. 3. Monitor support tickets and escalate issues as necessary to meet service level agreements. 4. Collaborate with other departments to address customer needs and resolve technical issues. 5. Continuously evaluate and improve support performance through data analysis and feedback from customers. 6. Develop and maintain relationships with clients to ensure their ongoing satisfaction with UGI's support services. 7. Stay current on industry trends and best practices in remote support management.

Requirements: 1. 7+ years of experience in remote support management. 2. Strong leadership and communication skills. 3. Ability to work independently and adapt to changing circumstances. 4. Excellent time management and attention to detail. 5. Bachelor's degree in a related field (preferred).

Benefits: - Gym membership - Paid Time Off (PTO) - Joining Bonus

Working Environment: At UGI, we cultivate a sense of ownership and responsibility at every level. We believe in providing a supportive and collaborative work environment where employees can thrive and grow in their careers.

Equal Opportunity Statement: UGI is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. We strive to create a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-06-29

Join us and be a part of our dynamic team at UGI!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.