Support Manager - Work from home

Job Description:

Synnex is seeking a dedicated and experienced Support Manager to join our team on a part-time basis, working from home in Napier, Hawke's Bay, NZ. As a Support Manager, you will be responsible for overseeing a team of support staff, providing guidance, motivation, and ensuring the highest level of customer service is delivered at all times.

Responsibilities: - Manage a team of support staff, including hiring, training, and performance evaluations - Set clear goals and objectives for the support team and monitor progress towards achieving them - Develop and implement strategies to improve customer satisfaction and retention - Handle escalated customer issues and provide effective solutions in a timely manner - Analyze support metrics and trends to identify areas for improvement - Collaborate with other teams within the organization to ensure a seamless customer experience - Lead by example and foster a positive and inclusive work environment - Stay up to date on industry trends and best practices in customer support

Requirements: - 6+ years of experience in a support or customer service role - Proven experience managing a team of support staff - Strong communication and interpersonal skills - Ability to work independently and make decisions in a fast-paced environment - Resilient and adaptable to changing priorities - Excellent problem-solving skills - Bachelor's degree in a related field preferred

Personality Traits: - Independent - Resilient

Soft Skills: - Adaptability - Decision-making

Benefits: - Joining Bonus - Travel & spending expenses - Vision insurance

Working Environment: At Synnex, we believe in injecting a sense of joy and vibrancy into the work environment. We strive to create a supportive and collaborative culture where every team member feels valued and empowered to achieve their best.

Deadline to Apply: May 7, 2024

Equal Opportunity Statement: Synnex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.