Support Manager - Work from home

Job Description:

Booz Allen Hamilton Holding is seeking a passionate and hardworking Support Manager to join our team and work from home in Wellington, New Zealand. As a Support Manager, you will be responsible for overseeing a team of support staff and ensuring that they provide exceptional customer service to our clients.

Responsibilities: - Manage and lead a team of support staff, including hiring, training, and performance management - Develop and implement strategies to improve customer service and satisfaction - Monitor team performance and provide feedback and coaching as needed - Handle escalated customer inquiries and ensure timely resolution - Collaborate with other departments to ensure a seamless customer experience - Analyze data and metrics to identify trends and opportunities for improvement - Represent the company in a professional manner at all times

Requirements: - Bachelor's degree in business, communications, or a related field - 6 years of experience in a customer service or support role - Strong communication and problem-solving skills - Proven leadership and team management experience - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and customer relationship management (CRM) software

Personality Traits: - Passionate about providing excellent customer service - Hardworking and dedicated to achieving results

Soft Skills: - Excellent communication skills, both written and verbal - Strong problem-solving abilities

Benefits: - Free food - Retirement plan - Disability insurance

Working Environment: At Booz Allen Hamilton Holding, we uphold the highest standards of ethical conduct and integrity. We are committed to providing a supportive and inclusive work environment where all employees can thrive.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Booz Allen Hamilton Holding is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, sexual orientation, gender identity, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.