Support Manager - Work from home

Sempra Energy is seeking a highly experienced and self-motivated Support Manager to join our team in Tauranga, Bay Of Plenty, NZ. This is a part-time, work from home position at a mid-to-senior level, requiring a minimum of 8 years of relevant experience in a similar role.

As a Support Manager, you will be responsible for providing leadership and guidance to a team of support staff, ensuring that they deliver exceptional service to our customers. You will oversee the day-to-day operations of the support team, including managing workload distribution, setting performance goals, and monitoring KPIs. Additionally, you will be responsible for resolving escalated customer issues, developing and implementing process improvements, and collaborating with other departments to ensure a seamless customer experience.

The ideal candidate for this role will be resilient and driven, with excellent presentation and problem-solving skills. They will have a proven track record of successfully leading a support team and achieving measurable results.

In return for your hard work and dedication, Sempra Energy offers remote work flexibility, a joining bonus, and disability insurance. We also encourage a culture of ongoing learning and development for personal and professional growth.

If you are ready to take on this challenging and rewarding role, please submit your application by the deadline on July 15, 2024. Sempra Energy is an equal opportunity employer and is committed to creating a diverse and inclusive workplace.

We look forward to welcoming a talented individual to our team and supporting them in reaching their full potential.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.