Remote Support Officer

Job Description:

Salesforce.com is seeking a highly motivated and enthusiastic Remote Support Officer to join our team in Auckland, NZ. This part-time entry-level position requires a minimum of 1 year of experience. The ideal candidate will be passionate and resourceful with strong critical thinking skills and attention to detail.

Responsibilities: 1. Provide remote technical support to customers via phone, email, and chat. 2. Troubleshoot and resolve technical issues related to Salesforce products. 3. Document customer interactions and resolutions in the CRM system. 4. Collaborate with internal teams to escalate and resolve complex issues. 5. Continuously improve knowledge of Salesforce products and services. 6. Provide feedback to the product development team based on customer interactions.

Requirements: 1. 1 year of experience in a customer support role. 2. Excellent communication skills. 3. Ability to work independently and as part of a team. 4. Passion for technology and customer service. 5. Resourceful problem-solving skills. 6. Critical thinking abilities. 7. Attention to detail.

Benefits: - Employee discounts - Joining Bonus - Vision insurance

Working Environment: Join our team and embrace creativity in a culture that values fresh ideas and inventive solutions. We encourage a collaborative and supportive work environment where every team member's input is valued.

Deadline to Apply: 2024-07-04

Equal Opportunity Statement: Salesforce.com is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.