Remote Support Specialist

Job Description:

Boston Scientific is seeking a dedicated and passionate Remote Support Specialist to join our team in Christchurch, Canterbury, NZ. As a part-time Associate Level position, the Remote Support Specialist will be responsible for providing technical support to customers remotely, troubleshooting issues, and ensuring customer satisfaction.

Responsibilities: - Respond to customer inquiries and provide technical support via phone, email, or chat - Troubleshoot hardware and software issues remotely - Escalate complex technical issues to the appropriate team members - Document customer interactions and resolutions in the CRM system - Collaborate with internal teams to improve product functionality and resolve customer issues - Stay up-to-date on product knowledge and industry trends - Provide feedback to the product development team based on customer interactions

Requirements: - 3 years of experience in technical support or a related field - Strong analytical skills and creativity in problem-solving - Excellent communication and customer service skills - Ability to work independently and manage multiple priorities - Experience with CRM systems and remote desktop software - Bachelor's degree in Computer Science or a related field preferred

Benefits: - Dental insurance - Free accommodation for remote workers - Parental leave for eligible employees

Working Environment: At Boston Scientific, we encourage a spirit of exploration and taking calculated risks for growth. Our team values creativity and innovation, and we provide opportunities for professional development and career advancement.

Deadline to apply: July 4, 2024

Equal Opportunity Statement: Boston Scientific is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.