Support Specialist - Work from home

Job Description: Kohl’s is seeking a passionate and energetic Support Specialist to join our team in Nelson, NZ. This is a remote, part-time position that offers the opportunity to work from home. As a Support Specialist, you will be responsible for providing exceptional customer service and support to our customers through various channels, including phone, email, and chat.

Responsibilities: 1. Respond to customer inquiries and issues in a timely and professional manner. 2. Troubleshoot technical problems and provide solutions to customers. 3. Assist customers with product information, orders, and returns. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with other team members to ensure a seamless customer experience. 6. Stay knowledgeable about Kohl’s products and services to better assist customers. 7. Continuously strive to improve processes and provide feedback to the team.

Requirements: 1. High school diploma or equivalent. 2. Excellent communication and presentation skills. 3. Strong emotional intelligence and empathy towards customers. 4. Ability to work independently and manage time efficiently. 5. Proficiency in using customer service software and tools. 6. Comfortable working remotely and using online communication platforms. 7. Ability to adapt to changing priorities and handle multiple tasks simultaneously. 8. Must be passionate about providing exceptional customer service and support. 9. Must be energetic and enthusiastic about helping customers.

Benefits: 1. Disability insurance. 2. Paid sick leave. 3. Company-provided equipment.

Working Environment: As a Support Specialist at Kohl’s, you will have the opportunity to be part of a company that pioneers change and sets industry benchmarks. You will work in a collaborative and supportive environment that values diversity and innovation.

Deadline to Apply: June 23, 2024

Equal Opportunity Statement: Kohl’s is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.