Job Description:
Biogen is seeking a Remote Web Chat Assistant to join our team in Hamilton, Waikato, NZ. This part-time position is at an Associate Level and requires a minimum of 2 years of experience in a similar role.
As a Remote Web Chat Assistant, you will be responsible for providing support to customers through our online chat platform. Your duties will include responding to customer inquiries, troubleshooting technical issues, and providing product information. You must possess excellent written communication skills and the ability to multitask in a fast-paced environment.
Requirements: - 2 years of experience in a customer service or web chat role - Resilient and energetic personality traits - Strong people management and strategic planning skills - Ability to work independently and as part of a team - Excellent written communication skills - Knowledge of web chat software and basic technical troubleshooting skills - Ability to work remotely with minimal supervision
As a valued member of the Biogen team, you will receive life insurance, disability insurance, and a joining bonus. Our dynamic workplace values teamwork, innovation, and shared success. If you are a motivated individual with a strong customer service background, we encourage you to apply before the deadline of July 7, 2024.
Equal Opportunity Statement: Biogen is an equal opportunity employer and is committed to creating a diverse and inclusive workforce. We celebrate diversity and are dedicated to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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