Web Chat Assistant - Work from home

Job Description:

SLI Systems is seeking a reliable and passionate Web Chat Assistant to join our team on a part-time basis, working from home in Christchurch, Canterbury, NZ. As an Associate Level role, we require a minimum of 2 years of experience in a similar position.

Responsibilities: - Engage with customers via web chat to provide support, answer questions, and assist with inquiries - Utilize strategic planning to understand customer needs and provide appropriate solutions - Present information in a clear and professional manner to enhance the customer experience - Collaborate with colleagues worldwide to foster a global village mentality and ensure consistent service delivery - Maintain accurate and detailed records of customer interactions and transactions - Continuously strive to meet and exceed customer satisfaction goals - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Previous experience in a customer service or web chat role - Strong communication and interpersonal skills - Ability to work independently and manage time effectively - Proficient computer skills and familiarity with web chat platforms - Strategic planning skills to assess customer needs and provide effective solutions - Presentation skills to convey information clearly and professionally

Benefits: - Vision insurance - Free food - Paid Time Off (PTO)

Equal Opportunity Statement: SLI Systems is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.