Web Chat Assistant - Work from home

Job Description:

We are looking for a Web Chat Assistant to join our team at Jade Software Corporation. This is a part-time position that allows you to work from home, providing you with flexibility and convenience. As an entry-level position, no prior experience is required - we are looking for reliable and motivated individuals who are eager to learn and grow in a fast-paced environment.

Responsibilities: - Respond to customer inquiries via web chat in a timely and professional manner - Provide accurate information about our products and services - Assist customers with order processing, billing inquiries, and technical support - Escalate complex issues to the appropriate department for resolution - Maintain detailed and accurate records of customer interactions - Collaborate with team members to improve customer service processes

Requirements: - Strong communication skills, both written and verbal - Attention to detail and ability to multitask - Critical thinking skills to solve problems efficiently - Ability to work independently and as part of a team - High school diploma or equivalent - Available to work flexible hours, including evenings and weekends

Personality traits: - Reliable: Dependable and punctual, able to meet deadlines consistently - Motivated: Eager to learn and take on new challenges

Soft skills: - Attention to detail: Ability to accurately capture and record information - Critical thinking: Analytical skills to solve problems and make sound decisions

Benefits: - Medical coverage - Employee discounts - Paid sick leave

Working environment: At Jade Software Corporation, we believe in recognizing and rewarding our employees based on their performance and merit. We provide a supportive and inclusive work environment where employees can thrive and grow in their careers.

Equal Opportunity Statement: Jade Software Corporation is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.