Web Chat Assistant - Work from home

Job Description:

Occidental Petroleum is seeking a motivated individual to join our team as a Web Chat Assistant. This is a part-time, work from home position based in Wellington, NZ. As an entry-level role, no prior experience is required, making it ideal for individuals looking to kickstart their career in the energy industry.

Responsibilities: - Provide support to customers through web chat, assisting with inquiries, troubleshooting technical issues, and providing solutions in a timely manner - Ensure a high level of customer satisfaction by practicing active listening and empathy in all interactions - Collaborate with team members to escalate complex issues and follow up on resolutions - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and industry trends to better assist customers - Adhere to company policies and procedures, maintaining confidentiality and professionalism at all times

Requirements: - Independent and self-motivated, able to work effectively in a remote environment - Passionate about providing excellent customer service and making a positive impact - Strong attention to detail and problem-solving skills - Excellent written and verbal communication skills - Proficiency in using web chat platforms and basic computer skills - Must have a reliable internet connection and a quiet workspace at home - Ability to work a flexible schedule, including evenings and weekends

Benefits: - Company transportation for team meetings or training sessions - Vision insurance to help maintain your eye health - Gym membership reimbursement to support your overall well-being

Working Environment: At Occidental Petroleum, we value creativity and innovation. Our working environment nurtures an entrepreneurial atmosphere, even within an established organization. You will have the opportunity to contribute your ideas and be part of a dynamic team that is dedicated to driving positive change in the energy industry.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Occidental Petroleum is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.