Web Chat Assistant - Work from home

Job description:

We are looking for a reliable and dedicated Web Chat Assistant to join our team at Cincinnati Financial. This is a part-time, entry-level position that allows you to work from the comfort of your own home in Nelson, NZ. As a Web Chat Assistant, you will be responsible for providing support to customers through our online chat platform.

Responsibilities: - Respond to customer inquiries and provide assistance in a timely and professional manner - Troubleshoot customer issues and escalate complex problems to the appropriate teams - Maintain a high level of customer satisfaction and adhere to service level agreements - Utilize our chat platform to communicate with customers effectively and efficiently - Collaborate with team members to improve processes and enhance the customer experience

Requirements: - 1 year of experience in customer service or a related field - Strong communication skills and the ability to type quickly and accurately - Excellent multitasking abilities and time management skills - Ability to work independently and as part of a team - Reliable internet connection and a quiet workspace at home

Personality traits required: reliable, dedicated Soft skills required: planning, time management

Benefits: - Remote work flexibility - Life insurance - Paid sick leave

Working environment: At Cincinnati Financial, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. You will have the opportunity to work in a supportive and collaborative environment that values your contributions.

Deadline to apply: 2024-07-07

Equal opportunity statement: Cincinnati Financial is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.