Web Chat Associate

Job Description:

Reliance Steel & Aluminum is seeking a dedicated and adaptable Web Chat Associate to join our team in Dunedin, Otago, NZ. As a part-time Associate Level position, you will be responsible for providing exceptional customer service through web chat interactions. The ideal candidate will have at least 2 years of experience in a similar role.

Responsibilities: - Engage with customers through web chat to provide information, answer inquiries, and resolve issues promptly and professionally - Utilize strategic planning skills to anticipate customer needs and provide personalized solutions - Demonstrate leadership qualities by taking ownership of customer interactions and ensuring a positive experience - Collaborate with internal teams to escalate more complex issues and follow up on customer inquiries - Maintain accurate records of customer interactions and feedback for analysis and improvement

Requirements: - 2+ years of experience in a customer service or web chat role - Adaptable and dedicated attitude towards providing exceptional customer service - Strong leadership skills and ability to think strategically to meet customer needs - Excellent communication skills and ability to multitask in a fast-paced environment - Proficiency in using web chat software and other relevant tools

Benefits: - Free accommodation for out-of-town employees - Medical coverage for all employees - Paid sick leave for part-time employees

Working Environment: Join a company that pioneers change and sets industry benchmarks. Our team is dedicated to providing the best possible customer service experience while fostering a supportive and collaborative work environment.

Deadline to Apply: Interested candidates must submit their application by June 26, 2024.

Equal Opportunity Statement: Reliance Steel & Aluminum is an equal opportunity employer and welcomes applicants from all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.