Web Chat Associate - Work from home

Job Description:

As a Web Chat Associate at Expedia, you will be responsible for providing exceptional customer service through online chat support. This is a work-from-home position based in Dunedin, Otago, NZ, offering part-time hours and suitable for entry-level professionals with 0 years of experience.

Responsibilities: - Engage with customers via web chat to address inquiries, resolve issues, and provide assistance with bookings and reservations - Demonstrate a strong understanding of Expedia products and services to effectively communicate with customers - Offer personalized recommendations and upsell additional services to enhance the customer experience - Maintain accurate and detailed records of customer interactions and transactions - Collaborate with team members and supervisors to continuously improve processes and customer service standards - Meet and exceed performance metrics related to customer satisfaction, response times, and sales targets

Requirements: - Confident and hardworking individual with excellent communication skills - Ability to analyze customer needs and provide persuasive solutions - Proficiency in using web chat platforms and multitasking effectively - Strong attention to detail and accuracy in documenting customer interactions - Willingness to learn and adapt to new technologies and processes - Availability to work flexible hours, including evenings and weekends

Benefits: - Free accommodation provided for work-from-home setup - Retirement plan options available - Paid Time Off (PTO) for eligible employees - Opportunity to collaborate with colleagues worldwide and promote a global village mentality

Equal Opportunity Statement: Expedia is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Deadline to apply: 2024-07-05

Join Expedia as a Web Chat Associate and be part of a dynamic team dedicated to delivering exceptional customer service and creating memorable travel experiences for customers around the world. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.