Web Chat Manager

Job Description:

Computer Sciences is seeking a talented and experienced Web Chat Manager to join our team in Tauranga, Bay Of Plenty, NZ. As a mid-to-senior level professional with at least 8 years of experience in web chat management, you will be responsible for overseeing our online chat operations and ensuring a seamless and efficient customer experience.

Responsibilities: - Manage a team of web chat agents to provide timely and accurate responses to customer inquiries - Develop and implement strategies to improve chat efficiency and customer satisfaction - Monitor chat conversations to ensure quality and adherence to company policies - Analyze chat data to identify trends and insights for process improvements - Collaborate with other departments to provide seamless customer support across channels - Stay up-to-date on industry trends and best practices in web chat management

Requirements: - 8+ years of experience in web chat management - Strong leadership and communication skills - Proven ability to motivate and inspire team members - Resilient and able to adapt to changing priorities - Excellent teamwork and decision-making skills - Bachelor's degree in a related field (preferred)

Personality Traits: - Motivated - Resilient

Soft Skills: - Teamwork - Decision-making

Benefits: - Profit sharing - Paid sick leave - Dental insurance

Working Environment: At Computer Sciences, we prioritize employee well-being through health and wellness initiatives. We believe in fostering a positive and inclusive work environment where all employees can thrive and reach their full potential.

Deadline to Apply: June 23, 2024

Equal Opportunity Statement: Computer Sciences is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.