Remote Web Chat Manager

We are seeking a skilled Remote Web Chat Manager to join our team at Lear, a leading company in the automotive industry in Hamilton, Waikato, NZ. This is a part-time position with a seniority level of Mid-to-Senior and requires a minimum of 7 years of experience in a similar role.

As the Remote Web Chat Manager, your responsibilities will include managing a team of chat agents who provide support to customers through web chat. You will be responsible for monitoring chat interactions, ensuring high-quality customer service, and implementing strategies to improve efficiency and customer satisfaction. Additionally, you will be responsible for analyzing chat data, identifying trends, and making recommendations for improvements.

We are looking for a candidate who is driven, motivated, and possesses excellent time management and critical thinking skills. The successful candidate will have a strong background in web chat management and a proven track record of delivering exceptional results.

At Lear, we value our employees and offer a competitive benefits package that includes dental insurance, disability insurance, and parental leave. We also have a supportive working environment that recognizes and rewards employees based on performance and merit.

If you are interested in joining our team as a Remote Web Chat Manager, please apply by the deadline of June 23, 2024. We are an equal opportunity employer and encourage applicants from all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.