Remote Web Chat Manager

Job Description: Franklin Resources, a leading financial services company, is seeking a Remote Web Chat Manager to join our team in Dunedin, Otago, NZ. This part-time position is ideal for a mid-to-senior level professional with at least 7 years of experience in web chat management. The successful candidate will be responsible for overseeing and optimizing our web chat operations to ensure excellent customer service and satisfaction.

Responsibilities: - Manage a team of remote web chat agents, including hiring, training, scheduling, and performance management - Monitor and analyze key performance metrics to identify areas for improvement and implement solutions - Develop and implement quality assurance processes to ensure consistent and high-quality customer interactions - Collaborate with cross-functional teams to align web chat strategies with overall business goals - Stay up-to-date on industry best practices and emerging technologies to drive innovation in web chat services - Provide regular reports and insights to senior management on web chat performance and customer feedback

Requirements: - Bachelor's degree in a related field or equivalent work experience - Proven experience in web chat management, preferably in a remote work environment - Strong leadership skills with the ability to motivate and inspire a remote team - Excellent communication and interpersonal skills - Exceptional planning and organizational abilities - Driven and resilient personality traits - Knowledge of customer service principles and practices - Proficiency in CRM software and web chat platforms

Benefits: - Paid sick leave - Travel opportunities - Parental leave - Opportunities for professional development and growth

Equal Opportunity Statement: Franklin Resources is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment without regard to any of these factors. We are committed to creating an inclusive culture that values and respects all perspectives.

Deadline to Apply: June 26, 2024

If you meet the requirements and are interested in joining our team as a Remote Web Chat Manager, we encourage you to apply before the deadline. We look forward to reviewing your application and potentially welcoming you to our dynamic and inclusive work environment at Franklin Resources.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.