Web Chat Manager

Job Description:

Live Nation Entertainment is seeking a motivated and experienced Web Chat Manager to join our team in Hamilton, Waikato, NZ. The Web Chat Manager will play a crucial role in providing exceptional customer service through our online chat platform. This part-time position is ideal for someone with at least 5 years of experience in a similar role, looking to make a meaningful impact in the entertainment industry.

Responsibilities: - Manage and coordinate all incoming web chat inquiries from customers - Provide timely and accurate responses to customer questions and concerns - Identify opportunities for upselling and cross-selling products and services - Ensure customer satisfaction through effective problem-solving and issue resolution - Collaborate with other departments to address customer needs and concerns - Monitor chat performance metrics and implement improvements as needed - Train and mentor team members on chat best practices - Stay up to date on industry trends and best practices in online customer service

Requirements: - 5+ years of experience in a customer service or web chat management role - Proven track record of driving results and meeting targets - Strong communication skills and the ability to negotiate effectively - Exceptional time management and organizational skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Driven and hardworking with a customer-first mindset - Proficiency in Microsoft Office Suite and other relevant software

Personality Traits: - Driven - Hardworking

Soft Skills: - Time management - Negotiation

Benefits: - Gym membership - Travel opportunities - Profit sharing

Equal Opportunity Statement: Live Nation Entertainment is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you have the experience and skills required for this exciting opportunity, we encourage you to apply by the deadline of June 29, 2024. Join us in a dynamic working environment that values creativity, fresh ideas, and innovative solutions.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.