Web Chat Manager - Work from home

Job Description:

LKQ is currently seeking a talented and experienced Web Chat Manager to join our team. This position offers the flexibility of working from home in Napier, Hawke's Bay, NZ on a part-time basis at a Mid-to-Senior Level. The ideal candidate will have at least 7 years of experience in a similar role and possess a strong background in project management and analysis.

Responsibilities: - Manage and oversee all web chat operations, ensuring high levels of customer satisfaction and engagement - Develop and implement strategies to improve efficiency and effectiveness of web chat services - Monitor and analyze key metrics to measure the success of web chat initiatives - Collaborate with cross-functional teams to optimize customer experience and drive business growth - Train and mentor web chat agents to deliver exceptional customer service - Stay up-to-date with industry trends and best practices to enhance web chat performance

Requirements: - 7 or more years of experience in web chat management or a related field - Strong project management and analytical skills - Adaptable and dedicated personality traits - Excellent communication and leadership abilities - Ability to thrive in a fast-paced, remote work environment - Bachelor's degree in business, marketing, or a related field (preferred)

Benefits: - Paid overtime - Disability insurance - Paid Time Off (PTO) - Opportunities for career growth and development

Working Environment: At LKQ, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to fostering a collaborative and supportive work culture where employees can excel and reach their full potential.

Equal Opportunity Statement: LKQ is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Deadline to Apply: 2024-05-11

If you meet the requirements and are passionate about delivering exceptional web chat services, we encourage you to apply for this exciting opportunity with LKQ. We look forward to welcoming a talented Web Chat Manager to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.