Web Chat Manager - Work from home

Job Description:

Dollar General is seeking a Web Chat Manager to join our team on a part-time basis, working from home in Hamilton, Waikato, NZ. This position is ideal for a candidate with 7 years of experience in a similar role, ready to take on a mid-to-senior level position. The successful candidate will be responsible for managing all aspects of our web chat platform, ensuring efficient and effective communication with our customers.

Responsibilities: - Monitor and respond to incoming chat messages from customers in a timely and accurate manner - Manage a team of chat agents, providing guidance and support as needed - Analyze chat data to identify trends and opportunities for improvement - Collaborate with other departments to ensure a cohesive and consistent customer experience - Implement best practices for chat communication and customer service - Oversee the performance of the web chat platform and make recommendations for enhancements - Provide training and support to new chat agents as needed

Requirements: - 7 years of experience in a similar role - Reliable and hardworking personality traits - Strong communication skills - Excellent analysis skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office Suite and web chat platforms - Flexibility to work part-time hours as needed

Benefits: - Remote work flexibility - Company-provided equipment - Travel and spending expenses covered - Opportunity for growth and advancement within the company

Working Environment: At Dollar General, we prioritize quality in all aspects of work, products, and services. We strive for excellence in everything we do and are dedicated to providing our customers with the best possible experience. The Web Chat Manager will play a key role in upholding these standards and helping us to exceed customer expectations.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Dollar General is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, sexual orientation, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.