Job Description:
HP is seeking a Remote Web Chat Officer to join our team in Auckland, NZ. This is a part-time position at the Associate level, requiring a minimum of 2 years of experience in a similar role. The ideal candidate will be driven and independent, with excellent planning skills and attention to detail.
Responsibilities: - Engage with customers via web chat to provide support, answer questions, and resolve issues in a timely and professional manner - Provide product information, troubleshooting assistance, and guidance on HP products and services - Collaborate with internal teams to escalate and resolve complex customer issues - Maintain accurate records of customer interactions and follow up as needed - Stay up to date on HP products, services, and promotions to better assist customers - Contribute to the continuous improvement of the web chat support process
Requirements: - 2+ years of experience in customer service, preferably in a web chat support role - Excellent written and verbal communication skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in computer systems, web browsers, and chat support software - Strong problem-solving skills and a customer-centric approach - Availability to work remotely on a part-time basis
Benefits: - Profit sharing opportunities - Medical coverage - Visa sponsorship for eligible candidates
Working Environment: At HP, we believe in unleashing creativity and nurturing innovation. Join a dynamic team that values collaboration, diversity, and a passion for excellence. Our inclusive work environment encourages employees to bring their unique perspectives and ideas to the table.
Deadline to apply: May 8, 2024
Equal Opportunity Statement: HP is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
This job has the following work schedule:
This job has the following benefits:
Share this job with your friends
Share this job with your friends
Copyright © 2024 Grabjobs Pte.Ltd. All Rights Reserved.