Remote Web Chat Officer

Job Description:

Domtar is seeking a Remote Web Chat Officer to join our team in Auckland, NZ. This part-time entry-level position offers a great opportunity for those looking to gain valuable experience in a dynamic and innovative company.

Responsibilities: - Engage with customers through web chat to provide support, answer questions, and assist with online transactions - Maintain a high level of customer service by responding promptly and accurately to inquiries - Identify and escalate any issues or concerns to the appropriate department - Work collaboratively with team members to ensure a smooth and efficient customer experience - Meet or exceed performance goals for response times and customer satisfaction

Requirements: - 1 year of experience in a customer service or related role - Confident and passionate demeanor - Strong time management skills - Proven problem-solving abilities - Excellent written and verbal communication skills - Ability to work independently and as part of a team - Proficiency with computer systems and online chat platforms

Benefits: - Profit sharing opportunities - Training and professional development programs - Dental insurance coverage

Working Environment: At Domtar, we value teamwork, foster innovation, and believe in shared success. Our dynamic workplace provides a supportive and collaborative environment where employees are empowered to grow and succeed.

Deadline to Apply: May 23, 2024

Equal Opportunity Statement: Domtar is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of race, gender, age, religion, sexual orientation, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.