Remote Web Chat Representative

Job Description:

DTE Energy is seeking a driven and independent Remote Web Chat Representative to join our team in Napier, Hawke's Bay, NZ. This part-time entry-level position is perfect for individuals looking to gain experience in the energy industry and develop their communication skills in a remote setting.

Responsibilities: - Engage with customers through web chat to provide assistance with inquiries, account information, and support services - Maintain a high level of professionalism and customer service at all times - Analyze customer interactions to identify trends and improve processes - Collaborate with team members to ensure a seamless customer experience - Stay up-to-date on DTE Energy services, promotions, and policies - Adhere to all company protocols and procedures for data security and privacy

Requirements: - No prior experience required, but a willingness to learn and grow in a fast-paced environment - Strong communication and presentation skills - Ability to work independently and manage time effectively - Comfortable using online chat platforms and multitasking while engaging with customers - A high school diploma or equivalent qualification

Personality traits: - Driven - Independent

Soft skills: - Presentation - Analysis

Benefits: - Travel opportunities - Company transportation - Medical coverage

Working environment: At DTE Energy, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovation, creativity, and collaboration among our team members.

Deadline to apply: 2024-06-29

Equal Opportunity Statement: DTE Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We encourage a diverse and inclusive workforce to uphold our commitment to innovation and success.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.