Web Chat Specialist

Terex is seeking a motivated and confident Web Chat Specialist to join our team in Napier, Hawke's Bay, NZ. This is a part-time position at the Associate Level, requiring a minimum of 3 years of experience in a similar role.

Responsibilities: - Provide timely and accurate responses to customer inquiries via web chat - Collaborate with team members to ensure consistent messaging and customer satisfaction - Utilize strategic planning skills to identify opportunities for improvement in customer service processes - Communicate effectively with customers to resolve issues and provide assistance - Maintain detailed records of customer interactions and feedback

Requirements: - 3+ years of experience in a customer service or web chat role - Strong communication skills - Ability to think critically and strategically - Proficiency in multitasking and problem-solving - Comfortable working in a fast-paced environment - Basic understanding of web chat platforms and technology

Personality traits: - Motivated - Confident

Soft skills: - Strategic planning - Communication

Benefits: - Disability insurance - Company transportation - Travel opportunities

Working environment: At Terex, we offer a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. Our team is dedicated to creating a positive and supportive environment where every employee has the opportunity to grow and succeed.

Deadline to apply: May 18, 2024

Equal opportunity statement: Terex is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, religion, age, or disability. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.