Support Assistant - Remote Work

Job Description:

MYOB, a leading accounting and business management software provider, is seeking a Support Assistant for remote work in Auckland, New Zealand. This part-time position is at the Associate Level and requires a minimum of 4 years of experience. We are looking for confident and energetic individuals who possess excellent problem-solving and project management skills.

Responsibilities: 1. Provide remote support to customers via phone, email, and chat. 2. Troubleshoot technical issues related to MYOB software products. 3. Assist customers with product installation, configuration, and usage. 4. Document customer interactions and resolutions in the support system. 5. Collaborate with the development team to escalate and resolve complex issues. 6. Contribute to knowledge sharing within the support team. 7. Participate in training sessions to stay up-to-date on product changes and updates.

Requirements: 1. Minimum of 4 years of experience in customer support or a related field. 2. Strong communication skills and the ability to explain technical concepts clearly. 3. Proficiency in using support tools and software. 4. Ability to work independently and prioritize tasks effectively. 5. Comfortable working remotely and managing time efficiently. 6. Confidence and enthusiasm for helping customers solve problems. 7. Experience in project management is a plus.

Benefits: 1. Medical coverage for employees and their families. 2. Free food provided during working hours. 3. Paid overtime for additional support hours. 4. Opportunity for career development and growth within the company.

Working Environment: At MYOB, we cultivate a sense of ownership and responsibility at every level. We believe in fostering a supportive and collaborative work environment where employees can thrive and succeed. Remote work offers flexibility and the opportunity to work from the comfort of your own home while still making a valuable contribution to our team.

Deadline to apply: May 1, 2024

Equal Opportunity Statement: MYOB is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants from all backgrounds and strive to ensure that all employees are treated with respect and fairness. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.