Support Representative - Remote Work

Job Description:

As a Support Representative at Hanesbrands, you will be responsible for providing exceptional customer service and support to our clients while working remotely from Napier, Hawke's Bay, NZ. Your main responsibilities will include answering customer inquiries via phone, email, and chat, troubleshooting technical issues, processing orders, and ensuring customer satisfaction.

Responsibilities: - Responding to customer inquiries in a timely and professional manner - Troubleshooting technical issues and providing solutions - Processing orders and returns accurately - Escalating complex issues to the appropriate department - Maintaining a high level of customer satisfaction and retention - Collaborating with other team members to improve processes and workflows - Keeping accurate records of customer interactions and transactions - Adhering to company policies and procedures at all times

Requirements: - Bachelor's degree or equivalent work experience - Minimum of 3 years of experience in a customer service or support role - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team - Reliable and confident personality traits - Soft skills in communication and innovation - Comfortable with remote work and technology - Proficiency in Microsoft Office and CRM software - Flexibility to work part-time hours

Benefits: - Paid sick leave - Life insurance - Remote work flexibility

Working Environment: At Hanesbrands, we strive to inject a sense of joy and vibrancy into our work environment. We value creativity, teamwork, and a positive attitude. As a Support Representative, you will have the opportunity to collaborate with a diverse and dynamic team while enjoying the flexibility of remote work.

Equal Opportunity Statement: Hanesbrands is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-05-29

If you meet the requirements and are passionate about providing excellent customer service, we encourage you to apply for the Support Representative position at Hanesbrands today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.