Web Chat Assistant - Remote Work

Job Description:

Philip Morris International is seeking a confident and dedicated Web Chat Assistant to join our team in a remote work setting. As a part-time Associate Level position, the Web Chat Assistant will be responsible for providing exceptional customer service through online chat support.

Responsibilities: - Engage with customers through web chat to provide timely and accurate responses to inquiries and resolve any issues - Use problem-solving skills to address customer concerns and provide solutions in a professional and efficient manner - Collaborate with team members to ensure a seamless customer experience and consistent messaging - Maintain a positive and friendly demeanor while working in a fast-paced environment - Adhere to company policies and procedures to uphold the highest standards of customer service

Requirements: - 4 years of experience in a customer service or similar role - Strong communication skills and the ability to work effectively in a remote team setting - Confidence in interacting with customers and providing support through online channels - Dedication to delivering excellent customer service and meeting performance goals - Teamwork skills to collaborate with colleagues and support a unified approach to customer service - Problem-solving abilities to address complex customer issues and provide solutions - Proficiency in using web chat platforms and other communication tools

Personality traits: confident, dedicated Soft skills: teamwork, problem-solving

Benefits: - Dental insurance - Free food - Training & professional development opportunities

Working environment: At Philip Morris International, we cultivate leaders who foster inclusivity and mentorship. Our team is committed to creating a supportive and collaborative work environment where every team member can thrive and succeed.

Equal Opportunity Statement: Philip Morris International is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other status protected by law. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.