Web Chat Assistant - Remote Work

Job description:

As a Web Chat Assistant at Advance Auto Parts, you will have the opportunity to work remotely from Christchurch, Canterbury, NZ in a part-time capacity with the flexibility to set your own schedule. This entry-level position requires no prior experience, making it perfect for those looking to gain valuable skills in customer service and e-commerce.

Responsibilities: - Engage with customers via web chat to provide assistance with product inquiries, order tracking, and technical support - Utilize resources provided to quickly and accurately address customer questions and concerns - Offer personalized recommendations and upsell opportunities to increase sales and customer satisfaction - Collaborate with team members across different time zones to ensure seamless customer service delivery - Maintain detailed records of customer interactions and feedback for continuous improvement

Requirements: - Resourceful and driven personality traits to effectively solve problems and meet goals - Strong time management skills to prioritize tasks and maximize productivity in a remote work environment - Persuasion skills to successfully guide customers towards making informed purchasing decisions - Ability to work independently and adapt to new technologies and processes - Excellent written communication skills in English - Must have access to a reliable internet connection and a quiet workspace for remote work

Benefits: - Vision insurance to ensure your eye health is taken care of - Paid Time Off (PTO) to recharge and relax - Relocation allowance for any potential future opportunities at Advance Auto Parts

Working environment: As a Web Chat Assistant, you will have the opportunity to collaborate with colleagues from around the world, fostering a global village mentality that encourages diversity and innovation. You will be part of a supportive team that values your contributions and provides opportunities for growth within the company.

Deadline to apply: July 4, 2024

Equal opportunity statement: Advance Auto Parts is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from individuals of all backgrounds and encourage candidates to apply regardless of race, gender, age, religion, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.